Testimonials

Never experienced such amazing customer service

In my 54 years - I have never experienced such amazing customer service as with Heaven Himalaya. Having trekked the EBC 26 years ago, we knew a little bit about what we wanted. I contacted Ram by email and within 1 hour I received a full detailed proposed itinerary with prices. We made a few changes to the plan and agreed on a custom, family (with sons 18 & 22) trek to Everest Base Camp. From this point, we just had to show up in Nepal - the rest (and I mean the rest), was all taken care of by Ram and Sanjib from Heaven Himalaya.
Having built their company from the ground up, it is clear that they have a full understanding of what their clients need and they are listening too.
I don't want to spoil any surprises by giving away too much detail, but we were shown first class hospitality in Kathmandu City as well as on the trek. Communication is key and both Ram and Sanjib did this so well, they became our friends in Nepal, nothing was ever too much trouble, always letting us know ahead of time of any changes. Sometimes trekking in Nepal can change due to the weather, but through their network, they can also anticipate and communicate potential issues (other companies on the trek did not - we heard from lots of other trekkers). Then there's the actual trek, our guide Bishal - what a guy! Full of enthusiasm and energy. From the same mould as Ram and sanjib, his focus is on the clients from 5am until bedtime - he is available and there 24/7 without question. His goal is to make our trek 100% safe, enjoyable and achievable and he certainly achieved this with ease. Bishal, I'm sure will be our good friend forever.
I would recommend Heaven Himalaya to anyone looking to trek in the Himalayas without reservation - they made our family trip an adventure of a lifetime.

Mark Reeves,

TripAdvisor Canada

Excellent, they made every moment unforgettable

Excellent, they made every moment unforgettable. Our guide, Bishal, made the hike very enjoyable and always asking if we were okay along the route. I would definitely like to do other hikes and start mountaineering in Nepal. Thank you Ramhari for all your attention from start to finish, you really solved each of my doubts and I can't wait to see you next year.

Julio Christian Ramírez Bucio,

Mexico

Heaven Himalaya was simply top notch

Heaven Himalaya was simply top notch. From our first inquiry all the way through to the end of our EBC trek the service was incredible. Our guide in Kathmandu worked very hard to get us out of Ramchhap on time and our mountain guide Dipak was knowledgeable and confident. Dipak made sure we had the best accommodations possible in each location and continually helped us make the best decisions to ensure we made our goal without succumbing to altitude sickness. The sleeping bag provided was high grade and clean. The owner Ram greeted us and enjoyed a dinner with us after the trip. He truly took care of our every need. I highly recommend this company if you will be trekking Nepal. Ask for Dipak.

Paul Kolej,

TripAdvisor United States

Truly appreciate the support

Truly appreciate the support I got from Heaven Himalaya. I did the Everest Base Camp trekking. The teamwork of Heaven Himalaya is praiseworthy in every aspects. Looking forward to book another adventure through this company.

Tahsinul Quadir,

Bangladesh

I booked the EBC Trek for late April

My husband and I booked the EBC Trek for late April with Heaven Himalaya and the entire experience from booking to completion of the trek was fantastic! Ram was quick to respond with all booking inquiries and questions. We were able to make changes to our package without any fuss, and the team made sure we were looked after for our entire stay in Nepal. Our great porter was Kris and his quiet professionalism and strength inspired us each day. Our amazing Guide was Dipak. He took care of absolutely everything. Nothing was too much trouble and he was flexible with us the entire time. Dipak has years and years of experience and is very knowledgeable, and incredibly well connected on the mountain, any changes were sorted before we knew it. He was so warm and friendly, with a great sense of humor, helping us get through those tough days, and spoke great English making communication a breeze. We'd highly recommend Dipak as your guide. The food and accommodation were better than we expected(we'd heard some bad things in general about what to expect on EBCT), basic yes, but the friendly staff everywhere we went made it enjoyable. It was a challenging trek but travelling with Heaven Himalaya was a great experience and we're so glad we booked with them!

Kiandra Buchanan,

Spain

Above and Beyond on the Manaslu Circuit

Ram runs an extremely professional team at Heaven Himalaya who made my trek on the Annapurna Circuit an amazing experience. Yes, lots of people do hike the Annapurna Circuit on a shoestring without the assistance of a tour company or a guide - but it was absolutely worth it to have the Heaven Himalaya team took care of me, which they did from the moment I landed in Kathmandu until I left the country, so I could have the peace of mind to focus on enjoying the breathtaking views that the trail to offer. To illustrate, within 24 hours of my initial inquiry, Ram proposed a fully populated itinerary customized for my requested dates. Not only that, I ended up requesting some additional changes to the itinerary while we were already underway, which Ram and my guide Raj worked to accommodate on the fly. My guide Raj was also knowledgeable and helpful in every regard, and he and my porter Babu worked tirelessly during the two weeks on the trail to make sure I had every need taken care of and that I was having the best experience possible. All in all, I had a fantastic time in Nepal thanks to the Heaven Himalaya team and would highly recommend them to anyone looking to do some trekking in the country!

Sam K,

TripAdvisor United States

Trip of a Lifetime – Ghorepani Poon Hill Trek

My dad and I finally checked off a long-standing item from our bucket list by booking this trip, and it truly exceeded our expectations. Originally, we had booked with a different company, but unfortunately, it got cancelled due to COVID. That setback led us to discover Heaven in Himalayas, and what a fortunate find it was. Heaven in Himalayas offered an extensive array of trips to choose from and made the entire experience seamless. They provided a detailed packing list, greeted us at the airport, and addressed any of our concerns promptly. Our tour guide, Dipak Dahal, and porter, Babu, were outstanding. They were not only lovely and interesting people but also highly knowledgeable about the region. Their expertise was invaluable in navigating the route and managing an illness I experienced on one of the days. We're immensely thankful for their assistance. Moreover, on the last day, Sanjib very kindly woke us up early for a sightseeing tour around Kathmandu. We visited temples my parents had explored over 20 years ago, allowing us to relive those cherished memories - a thoughtful gesture that meant the world to both of us and truly highlighted the exceptional quality of the company. Thank you once again

Sarah,

Trustpilot United Kingdom

Ghorepani Poon hill Luxury Trek

The route is brilliant, the choice of places to stay excellent, great value for money and a stunning experience. One of the best of our lives. Dipak Dahal, our [daughter and I] guide was just perfect and our porter a truly professional and delightful gentleman. Dipak was insightful, helpful and supportive but at no time overbearing. He is a star. The attention to service was secong to none across the whole trip and indeed thye delightful owner Ram and his brother also went the extra mile to help. Would and have recommend very strongly.

Duncan Miller,

TripAdvisor United Kingdom

Unforgettable experience

Originally we planned our ABC trek without a guide, but we are so grateful to decided to use an agency service. It really made our trip easier. 10 points to Heaven Himalaya! All the administartion went so smoothly and for a correct price.Special thanks to our guide, Dipak and our porter, Binot - these guys are amazing. Dipak managed to book the accommodations in time, we would have been in a trouble without him due to peak season and the crowd. Binot is the strongest man we know! All the team is highly recommended for everyone who is planning a journey to the Himalayas.

Vivien V.,

TripAdvisor Spain

Stunning experience with Ram as our guide and provider

Ram the leader and CEO of the company took such care of our needs. Since it was my first time to Nepal Ram made sure we saw and experienced full force of Nepalese culture and sights. To see the Himalayas was just spectacular! Great service and my porter was the best!

John I,

TripAdvisor United States