Privacy Policy

Last Updated: May 26, 2026

At Heaven Himalaya, we value your privacy and are committed to protecting your personal information. We understand the trust you place in us when planning your travel experiences, and we take this responsibility seriously following Privacy Act of Nepal (2018) as a company registered in Kathmandu.

This Privacy Policy explains how Heaven Himalaya collects, uses, stores, processes, and protects your information when you visit our website, communicate with us, or use our services. By using our website and services, you agree to the practices described in this policy.

What Information Do We Collect?

We collect and process information necessary to provide our travel and trekking services.

Personally Identifiable Information

Personally identifiable information refers to data that can identify you as an individual. This may include:

Full name
Email address
Telephone number
Correspondence or mailing address
Passport details
Emergency contact information
Booking and travel details
Payment-related information (required for processing bookings)

We want to assure you that sensitive payment details such as complete credit card information are not stored on our systems. All payments are processed through secure and encrypted third-party payment gateways.

We collect this information only when you voluntarily provide it through bookings, inquiries, or communication with us.

If you interact with us through social media platforms, we may receive information such as your name, profile picture, email address, location, or other details based on your privacy settings on those platforms.

Non-Personally Identifiable Information

When you visit our website, we may automatically collect non-personal information that does not directly identify you, including:

IP address
Browser type and device information
Date and time of visit
Approximate geographic location
Pages viewed
Trips or packages browsed
Website behavior and interaction data

This information is used to improve website performance, user experience, marketing, and service quality.

How Do We Collect Your Information?

We collect information through both online and offline interactions.

We collect personally identifiable information when you:

Book a trip or trekking package
Fill out inquiry forms
Subscribe to newsletters
Contact us via email or website
Communicate with our support team

Non-personal data may be collected automatically through cookies, analytics tools, and website tracking technologies.

For more details, please refer to our Cookie Policy.

Comments

When visitors leave comments on our website, we collect the information shown in the comment form, along with the visitor's IP address and browser user agent to help detect spam and improve security.

An anonymized string (hash) created from your email address may be shared with the Gravatar service to check if you are using it. You can view their privacy policy here: Automattic Privacy Policy

After your comment is approved, your profile picture (if available) may be visible publicly alongside your comment.

Media

If you upload images to our website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors may be able to download and extract location data from such images.

Embedded Content From Other Websites

Pages on our website may include embedded content such as videos, maps, images, or articles from third-party websites.

Embedded content behaves exactly as if you visited the external website directly.

These third-party websites may collect data about you, use cookies, and track your interaction with their content, especially if you are logged into their services.

Cookies and Tracking Technologies

Heaven Himalaya uses cookies and similar technologies to improve website functionality and user experience.

Cookies help us:

Remember your preferences
Understand website usage patterns
Improve performance and navigation
Analyze visitor behavior
Support marketing and promotional activities

You may disable cookies in your browser settings, but some website features may not function properly.

How We Use Your Information

Your personal information is used strictly for providing our services and improving customer experience.

We may use your information to:

Process bookings and reservations
Arrange trekking permits and logistics
Respond to inquiries and customer support requests
Provide travel updates and confirmations
Send promotional offers and newsletters
Improve website functionality and services
Conduct research and marketing analysis
Maintain security and prevent misuse

We do not sell, rent, or misuse your personal data. Promotional communication can be opted out at any time.

Photographs, Videos & Testimonials

During your travel experience, photographs and videos may be taken by our team, guides, or fellow travelers.

Any reviews, testimonials, photos, or videos shared with Heaven Himalaya may be used for marketing and promotional purposes, including:

Website content
Social media platforms
Advertising campaigns
Printed promotional materials

Unless otherwise requested, such content may be used without additional compensation.

Accessing and Managing Your Information

You may request access to your personal data stored with Heaven Himalaya.

You may also:

Request corrections or updates
Opt out of marketing communications
Request deletion of data (where legally possible)
Withdraw consent for communication
Ask us to stop contacting you

We may require identity verification before processing such requests.

Some information may still be retained for legal, administrative, or security purposes.

Legal Disclaimer

Heaven Himalaya may disclose personal information if required by law or requested by authorized authorities such as government bodies, regulatory agencies, tax authorities, or law enforcement.

Such disclosure may be necessary to comply with legal obligations, protect our rights, ensure safety, or meet regulatory requirements under applicable laws, including provisions of the Privacy Act 2018 where relevant.