Privacy Policy

Privacy Policy

02 Jan 2022

We want to assure you we take your privacy seriously. We are committed to managing all your personal information lawfully following The Privacy Act 2018.

While providing our services to you, we will collect, use, store, disclose, and/or process information, including your personal information. This Privacy Policy aims to keep you informed about how we collect, use, disclose and/or process the information which we collected and received.

What information do we collect?

In carrying out our business activities, we collect and receive your personal information, which can be categorized as below:-

• Personally Identifiable Information

The personally identifiable information we collect includes your name, correspondence address, email address, telephone numbers, and passport details. Personally, identifiable information also includes your payment details, such as credit card information. On this note, we would like to assure you that none of your payment details will be stored in our system and our payment system is highly secured. This information is collected to process your booking with us and we will not collect the information unless it is voluntarily submitted by you.

If you are visiting our page via other social networking websites, we may access information about you, such as your name, profile picture, gender, birthday, email address, town or district, location data, photos, comments, via the social networking providers in according to their policies and your privacy settings.

• Non-Personally Identifiable Information

When you are visiting our website, we also collect non-personally identifiable information which is not personal and cannot identify you personally. These are information such as time and date you visited, your location, tours/packages that you browsed or liked, pages you visited, your IP address, and your browser type. We collect this information for our analytics to improve our customer experience and marketing strategy.

How do we collect your information?

We collect and receive your personal information through various channels, which could be online or offline. For (A) Personally Identifiable Information, we will collect them when you book a trip with us, subscribe to our newsletters, or make general inquiries with us. To reiterate, we will not collect any personally identifiable information unless it is voluntarily submitted to us. For (B) Non-Personally Identifiable Information, we will collect via cookies on our websites or other social networking websites. For more information on this, please refer to our Cookie Policy.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in your comment.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How do we use your information?

1. Your personally identifiable information will not be publicly accessible and is only accessed and used by Heaven Himalaya for the purpose or service that it has been submitted.
2. We will use your personal information, such as email and telephone numbers, for our marketing and promotional purpose, viz, to keep you updated and/or informed on our new services or promotions. We assured you that your personal information will not be used for any unlawful marketing or spam.
3. We will use the non-personally identifiable information to perform marketing analysis, improve our website performance, research and development for a better customer experience.
4. Visitor comments may be checked through an automated spam detection service.

Photographs, Video & Testimonials

We may use your reviews, testimonials, photographs, and videos submitted to us, including photographs or videos taken by you or any person who may contain your image during your holiday with us, for our marketing and promotional activities free of any fees or charges.

How can I access my personal information?

You can access your personal information stored with us by contacting us. However, before releasing the information, we will need to verify your identity. Besides, you will always have the option to opt-out from our marketing or promotional activities, manage preferences of your personal information, may direct us to cease further contact, and/or to destroy the personal information we have collected about you. This does not include any data we must keep for administrative, legal, or security purposes.

Renewal of Policy

We may, from time to time, update this Privacy Policy. We will post any updates or changes on this website. Kindly visit this page frequently to check on the updates or changes made.

Legal Disclaimer

We reserve the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement, and other relevant authorities to comply with the requirement under the Privacy Act 2018.

Contact Information

If you have any queries or questions related to our privacy policy, kindly contact us via [email protected] or direct your message to the below representative:-